Refund policy

Refund & Return Policy

This Refund & Return Policy sets out the terms and conditions applicable to all purchases. By completing an order, the customer acknowledges and agrees to the following:

1. Payment & Delivery Terms

Full payment is required prior to opening or inspecting the package. This includes the total product price and all applicable shipping and courier fees. The package may only be opened after full payment has been completed.

2. Return Eligibility

Return requests must be submitted within 24 hours of receiving the order. Requests submitted after this period will not be eligible for consideration.

3. Return Conditions

Approved returns are subject to the following requirements:

The item must be returned in its original condition, unused, and with all original packaging intact.
Failure to settle any required fees will result in the return process not proceeding.

4. Inspection & Defective Items

All returned items are inspected upon receipt to verify compliance with the return conditions.

In cases where an item is found to be defective or not as described, it will be returned to the customer. In such cases, the customer will remain responsible for the associated shipping costs.